Privacy Policy

Effective Date: February 2026

This Privacy Policy explains how Plumbing Call Flow (“Company,” “we,” “us,” or “our”) collects, uses, and protects information when businesses use the Plumbing Call Flow service (the “Service”).

The Service is operated by Ira Blatt & Associates.

By using the Service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Business Account Information

Name, business name, phone number, email address, and account configuration details provided during signup or onboarding.

Billing Information

Subscription and payment-related information processed through secure third-party payment processors.
We do not store full payment card numbers.

Technical and Usage Data

IP address, browser type, device information, login activity, pages accessed, and interactions with the platform.

Call Interaction Data

When callers contact a business using the Service, the system may process:

• caller phone number
• call time and duration
• call routing details
• AI-generated transcriptions
• call summaries
• interaction metadata

This information is processed solely to provide call answering and notification functionality to the business using the Service.

Support Communications

Messages sent to us for support, onboarding, or account assistance.

SMS Messaging

If you submit your phone number through our website or request information during a phone conversation, you may receive a one-time SMS message in response to your request from Plumbing Call Flow containing a demo link or information related to your request.

We do not send recurring marketing or promotional text messages.

Message and data rates may apply.

You may reply STOP at any time to opt out or HELP for assistance.

We only send SMS messages when explicitly requested and do not send unsolicited messages.

We do not sell or share phone numbers collected for SMS messaging purposes.

2. How Information Is Collected

Information may be collected when you:

• create or configure an account
• receive or manage call alerts
• contact support
• interact with the website or platform
• calls are handled by the Service on behalf of your business

Certain technical data may be collected automatically through standard web technologies such as cookies or server logs.

3. How We Use Information

We use information to:

• operate and deliver the Service
• provide call summaries and job alerts to the business
• maintain account functionality
• process billing and subscriptions
• improve reliability and performance
• detect fraud or misuse
• comply with legal obligations

Caller information is used only to relay communication details to the business that received the call.

We do not use caller data for advertising or resale.

4. Service Notifications

The Service sends operational notifications to the account holder regarding inbound calls and communication activity.

These notifications are service-related and necessary for platform operation.

5. Sharing of Information

We do not sell personal information.

We may share limited information with service providers that help operate the platform, including:

• hosting providers
• telephony infrastructure providers
• payment processors
• analytics and security services
• customer support tools

These providers may access information only as required to perform services for us and must maintain confidentiality.

Caller information is shared only with the business that received the call through the Service.

6. Data Storage

Information may be stored within secure systems used to operate the Service and displayed to authorized account users for communication follow-up.

7. AI-Assisted Call Handling

The Service uses automated systems to answer calls, capture details, and generate summaries.

This processing occurs solely to relay communication information to the business and improve system performance.

The Service does not independently contact callers after the call ends.

8. Cookies and Analytics

We may use cookies or similar technologies for functionality, analytics, and service performance.

You may disable cookies through browser settings, though some features may not function properly.

9. Data Retention

We retain information only as long as reasonably necessary to:

• provide the Service
• maintain business records
• comply with legal obligations
• prevent abuse

Account holders may request deletion of account data subject to operational and legal requirements.

10. Security

We implement commercially reasonable safeguards to protect information.
No online system can be guaranteed fully secure.

11. User Rights

You may request to:

• access your account information
• correct inaccuracies
• request deletion where applicable

Requests may be submitted to the contact information below.

12. Children’s Privacy

The Service is intended for business use and not directed to individuals under 18.

13. Location of Processing

The Service operates in the United States.
Information may be processed and stored in the United States.

14. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the Service constitutes acceptance of updates.

15. Contact

Plumbing Call Flow
Operated by Ira Blatt & Associates
Merced, California
[email protected]