Privacy Policy
Effective Date: January 4, 2026
This Privacy Policy explains how Plumbing Call Flow (“we,” “us,” or “our”) collects, uses, and protects personal information from individuals who visit our website or use our services (the “Service”). By accessing or using the Service, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Contact Information — such as your name, business name, phone number, and email address.
Account and Billing Information — including subscription and payment-related details, which are processed securely through third-party payment processors. We do not store full payment card details.
Usage and Technical Data — such as IP address, browser type, device information, pages viewed, and interactions with the website or platform.
Call and Voice Interaction Data — including call metadata, AI-generated transcriptions, summaries, routing details, or related records created when calls are answered or handled through the Service.
Communications — including responses to SMS messages, emails, submitted forms, quote requests, support inquiries, onboarding communications, and service-related messages.
Information submitted during account signup, configuration, or onboarding forms is treated as service-related account information and processed as part of providing the Service.
2. How We Collect Information
Information may be collected when you:
• Submit a form
• Activate a subscription or service
• Contact support
• Respond to communications initiated through the Service and deliver system alerts to the account holder
• Interact with the website, dashboard, or call features
Some information is collected automatically through cookies, analytics tools, or similar technologies.
3. How We Use Information
We use collected information to:
• Provide, operate, and maintain the Service
• Deliver onboarding messages, system notifications, and support
• Process subscriptions and payments
• Improve service performance, reliability, and user experience
• Prevent fraud, misuse, or unauthorized access
• Comply with applicable legal or regulatory obligations
Information related to AI-assisted communications is used solely to operate, analyze, and improve call-handling and communication features.
4. Email Communications and Service Notifications
By providing your email address and phone number, you consent to receiving service-related notifications and communications, including account notices, onboarding messages, billing updates, and support-related correspondence.
Certain notifications may be delivered via email, in-app alerts, or other communication methods as required for service operation.
SMS messaging features, if offered, may require separate activation and may be subject to additional terms or usage-based charges.
5. Sharing of Information
We do not sell or rent personal information.
Information may be shared only with trusted third-party service providers that assist with:
• Payment processing
• Email and SMS delivery
• Hosting, analytics, automation, and security
• CRM, call routing, and subscription management
These providers may access information only as necessary to perform services on our behalf and are required to maintain appropriate confidentiality and data protection standards.
For features that allow the account holder to send text messages to third parties, the account holder is responsible for completing any required telecommunications registration and compliance verification. Plumbing Call Flow provides the software platform but does not initiate consumer messaging on behalf of the account holder without such registration.
6. Data Storage and Forwarding
Information submitted through forms, calls, or messages may be stored securely within our systems and may be forwarded to authorized business communication channels or dashboards to support service delivery.
7. AI-Assisted Communications
Certain features of the Service use automated or AI-assisted systems to answer calls, route inquiries, generate call summaries and assist with handling inbound calls. Such data is handled in accordance with this Privacy Policy and is used only for service delivery, quality improvement, and operational purposes.
The Service primarily delivers call alerts and summaries to the account holder. Messaging to third parties occurs only when configured by the account holder and may require separate carrier registration.
8. Cookies and Tracking Technologies
We may use cookies or similar technologies to support site functionality, analytics, and performance improvements. You may disable cookies through your browser settings, though certain features may not function properly as a result.
We may also use advertising and remarketing technologies provided by third-party platforms such as Google or Meta to help us present relevant information about our services to individuals who have previously visited our website. These technologies use cookies or similar identifiers and do not provide us with direct access to personal accounts or private platform data.
You can control how these platforms use data for advertising by adjusting your ad preferences through their respective services.
9. Data Retention
We retain information only as long as reasonably necessary to:
• Operate and support active accounts
• Maintain business and transaction records
• Comply with legal or regulatory requirements
• Prevent fraud or misuse
You may request deletion of account data, subject to legal or operational limitations.
10. Data Security
We use commercially rePRIVACY POLICY
Effective Date: February 2026
This Privacy Policy explains how Plumbing Call Flow (“Company,” “we,” “us,” or “our”) collects, uses, and protects information when businesses use the Plumbing Call Flow service (the “Service”).
The Service is operated by Ira Blatt & Associates.
By using the Service, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Business Account Information
Name, business name, phone number, email address, and account configuration details provided during signup or onboarding.
Billing Information
Subscription and payment-related information processed through secure third-party payment processors.
We do not store full payment card numbers.
Technical and Usage Data
IP address, browser type, device information, login activity, pages accessed, and interactions with the platform.
Call Interaction Data
When callers contact a business using the Service, the system may process:
• caller phone number
• call time and duration
• call routing details
• AI-generated transcriptions
• call summaries
• interaction metadata
This information is processed solely to provide call answering and notification functionality to the business using the Service.
Support Communications
Messages sent to us for support, onboarding, or account assistance.
2. How Information Is Collected
Information may be collected when you:
• create or configure an account
• receive or manage call alerts
• contact support
• interact with the website or platform
• calls are handled by the Service on behalf of your business
Certain technical data may be collected automatically through standard web technologies such as cookies or server logs.
3. How We Use Information
We use information to:
• operate and deliver the Service
• provide call summaries and job alerts to the business
• maintain account functionality
• process billing and subscriptions
• improve reliability and performance
• detect fraud or misuse
• comply with legal obligations
Caller information is used only to relay communication details to the business that received the call.
We do not use caller data for advertising or resale.
4. Service Notifications
The Service sends operational notifications to the account holder regarding inbound calls and communication activity.
These notifications are service-related and necessary for platform operation.
5. Sharing of Information
We do not sell personal information.
We may share limited information with service providers that help operate the platform, including:
• hosting providers
• telephony infrastructure providers
• payment processors
• analytics and security services
• customer support tools
These providers may access information only as required to perform services for us and must maintain confidentiality.
Caller information is shared only with the business that received the call through the Service.
6. Data Storage
Information may be stored within secure systems used to operate the Service and displayed to authorized account users for communication follow-up.
7. AI-Assisted Call Handling
The Service uses automated systems to answer calls, capture details, and generate summaries.
This processing occurs solely to relay communication information to the business and improve system performance.
The Service does not independently contact callers after the call ends.
8. Cookies and Analytics
We may use cookies or similar technologies for functionality, analytics, and service performance.
You may disable cookies through browser settings, though some features may not function properly.
9. Data Retention
We retain information only as long as reasonably necessary to:
• provide the Service
• maintain business records
• comply with legal obligations
• prevent abuse
Account holders may request deletion of account data subject to operational and legal requirements.
10. Security
We implement commercially reasonable safeguards to protect information.
No online system can be guaranteed fully secure.
11. User Rights
You may request to:
• access your account information
• correct inaccuracies
• request deletion where applicable
Requests may be submitted to the contact information below.
12. Children’s Privacy
The Service is intended for business use and not directed to individuals under 18.
13. Location of Processing
The Service operates in the United States.
Information may be processed and stored in the United States.
14. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the Service constitutes acceptance of updates.
15. Contact
Plumbing Call Flow
Operated by Ira Blatt & Associates
Merced, California
[email protected]