PLUMBING CALL FLOW — TERMS OF SERVICE

Last Updated: February 2026

These Terms of Service (“Terms”) govern access to and use of the Plumbing Call Flow platform (the “Service”).
The Service is operated by Ira Blatt & Associates, doing business as Plumbing Call Flow (“Company”, “we”, “us”, or “our”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and authorized to enter a binding agreement on behalf of your business.

You agree to provide accurate contact and billing information and keep it current.

2. Service Description

The Service is a communication-handling and notification platform designed for service businesses.

Core functions include:

• AI-assisted inbound call answering
• Call handling and routing
• Caller information capture
• Call summaries and job alerts delivered to the account holder

The Service sends notifications to the business owner or authorized users so they may follow up with customers.

The Service does not contact your customers on your behalf after the call and does not operate as a marketing, outreach, or lead-generation messaging platform.

The Service is a software automation tool only.
It is not a human receptionist, dispatcher, employee, or agent acting on behalf of your business.

You remain fully responsible for:

• responding to customers
• scheduling jobs
• pricing and service decisions
• all business outcomes

The Company does not guarantee leads, bookings, revenue, or customer satisfaction.

Future or optional features that allow outbound messaging may require additional registration, consent collection, or compliance verification before activation.

SMS Communications

By submitting your phone number through our website and explicitly requesting a demo, you consent to receive a one-time SMS message from Plumbing Call Flow containing the requested demo phone number or related information.

This message is sent only once per request and is intended to provide access to a demonstration of the service.

We do not send recurring marketing messages or promotional campaigns.

Message and data rates may apply.

You may reply STOP at any time to opt out of SMS communications or HELP for assistance.

3. Acceptable Use

You agree not to:

• Violate applicable laws or regulations
• Misrepresent your business identity
• Attempt to disrupt or overload the system
• Use the Service for spam, robocalling abuse, or unlawful communications
• Use the platform in a manner that creates telecom compliance risk

Violation may result in suspension or termination without refund.

You are solely responsible for how you communicate with your customers after receiving alerts from the Service.

4. Subscription, Free Trial & Usage Charges

Free Trial
We offer a 7-day free trial for new users. During this period, you may use the service at no subscription cost, subject to reasonable evaluation use.

At the end of the trial, your selected subscription plan will automatically begin and your payment method will be charged unless you cancel before the trial ends.

The free trial is intended for legitimate evaluation purposes. We reserve the right to limit, suspend, or terminate service during the trial in cases of excessive, abusive, or non-evaluation usage.

Subscription Plans
Following the trial period, the Service operates on a recurring monthly subscription basis under the plan you selected at signup.

Each plan includes a defined amount of monthly service usage (measured in call handling minutes), along with access to the AI Phone Agent system, service phone number, website, and call summary notifications.

Details of current plans, included usage, and pricing are available on our website at plumbingcallflow.com and are incorporated into these Terms by reference.

Usage Measurement
Usage is measured based on total call time connected through your assigned service phone number.

This includes all call activity processed through the system, whether handled by the AI Phone Agent or otherwise connected through the service.

Partial minutes may be rounded up to the nearest full minute for billing purposes.

Additional Usage
If your usage exceeds the amount included in your selected plan, additional usage charges may apply based on the current overage rate for your plan.

All usage charges are based on system-recorded activity and are billed according to actual usage.

Billing & Payment
Subscription fees are billed in advance on a monthly basis. Any applicable usage charges may be billed during or at the end of the billing cycle.

All charges are non-refundable once incurred, including usage charges that result from call activity processed through the system.

Risk-Free Guarantee
We offer a risk-free guarantee intended to allow you to evaluate the service with confidence. If you are not satisfied, you may request cancellation and a refund within a reasonable period, subject to fair use.

This guarantee is not intended for extended or abusive usage. We reserve the right to deny refunds, limit eligibility, or suspend accounts in cases of excessive usage, misuse, or attempts to exploit the guarantee.

Changes to Pricing
We may update subscription plans, included usage, or usage rates from time to time. Any changes will be communicated in advance and will apply to future billing cycles unless otherwise stated.

5. Authorization to Charge

By subscribing, Customer authorizes Company to automatically charge the payment method on file for:

• subscription fees
• accumulated usage charges
• applicable taxes or regulatory fees

Charges may occur on different dates within a billing cycle based on usage activity.

Failure of payment may result in service interruption.

6. Cancellation

You may cancel your subscription at any time through your account portal or by contacting support.

Cancellation stops future subscription renewals.
Previously incurred usage charges remain payable.

No prorated refunds are provided for partial billing periods.

7. Payments & Non-Payment

Customer must maintain a valid payment method.

If payment fails, Company may:

• retry charges
• pause or limit service
• require updated payment information

Customer remains responsible for all charges incurred prior to suspension.

8. Service Availability

We strive for reliability but do not guarantee uninterrupted service.

The following may occur:

• outages or delays
• transcription inaccuracies
• AI misunderstanding caller intent
• incomplete or missed information

The Service is provided “as-is”.

The Phone Numbers and telephony features provided by Plumbing Call Flow are for business inquiries and customer communications only.

They are not intended for, and may not be capable of, placing 911 or other emergency calls.

Customer is solely responsible for maintaining alternative phone service that supports emergency calling and for communicating appropriate emergency instructions to its staff.

Customer must not advertise any Plumbing Call Flow number as an emergency line for life-safety situations.

9. Limitation of Liability

To the maximum extent permitted by law, Company’s total liability shall not exceed the amount paid for the Service during the previous one-month billing period.

Company is not liable for:

• missed calls
• lost customers
• lost profits
• business losses
• indirect or consequential damages

10. Notifications

The Service sends operational alerts and call summaries to the account holder and authorized users regarding inbound communications.

These alerts are system notifications intended solely to inform the business of customer contact activity.

The Service does not send marketing or follow-up messages to the business’s customers on the business’s behalf.

11. Privacy

Use of the Service is governed by the Privacy Policy.

You consent to operational notifications and data processing necessary to operate the platform.

12. Termination

We may suspend or terminate access if:

• these Terms are violated
• fraudulent activity occurs
• excessive disputes or chargebacks occur
• the Service is abused or creates compliance risk

13. Governing Law

These Terms are governed by the laws of the State of California, United States.

14. Contact

Plumbing Call Flow
Operated by Ira Blatt & Associates
Merced, California
[email protected]